Whether you are shopping for your next vehicle, bringing your Ford in for service, or exploring what makes us the number one Ford dealer in the world, a visit to Galpin Ford is an experience unlike any other dealership in Southern California. Located at 15505 Roscoe Boulevard in North Hills, California, our facility spans multiple acres and offers amenities, services, and inventory that you simply will not find anywhere else.
To help you make the most of your visit, we have put together this comprehensive guide covering everything from directions and parking to what you can expect when you arrive. Whether this is your first time visiting us or you are a longtime customer, these tips will ensure a smooth, enjoyable, and productive experience.
Getting to Galpin Ford
Our North Hills location is conveniently accessible from throughout Los Angeles, the San Fernando Valley, and surrounding communities. We are located just off the 405 freeway, making us easy to reach from Burbank, Pasadena, Santa Monica, Woodland Hills, Thousand Oaks, and beyond.
If you are coming from downtown Los Angeles or the Westside, take the 405 North and exit at Roscoe Boulevard. Turn right onto Roscoe and you will see our dealership on the right side. From the northern San Fernando Valley or Santa Clarita, take the 405 South to the Roscoe Boulevard exit, turn left onto Roscoe, and we will be on your right.
For those using public transportation, several Metro bus lines serve the area, and ride-sharing services like Uber and Lyft can drop you directly at our main entrance. You can find detailed directions and a map on our hours and directions page.
Parking is plentiful and free throughout our facility. Our lot can accommodate hundreds of vehicles, so you will never have trouble finding a convenient spot near the entrance you need, whether you are visiting sales, service, or parts.
What to Bring for Your Visit
The items you should bring depend on the purpose of your visit. If you are shopping for a vehicle, bring your driver’s license so you can test drive any models that interest you. If you have a trade-in vehicle, bring the title, registration, and any loan payoff information you have. This allows our team to provide an accurate trade-in value and streamline the purchase process if you decide to move forward.
For financing, having recent pay stubs, proof of residence, and information about your current employment can speed up the approval process. However, our finance center can work with you even if you do not have all these documents immediately available.
If you are visiting for service, bring your vehicle registration and any service records you have. If your vehicle is experiencing a specific problem, notes about when the issue occurs and what symptoms you have noticed can help our technicians diagnose the problem more quickly. For warranty work, having your warranty documentation handy is helpful, though our service advisors can look up your coverage in Ford’s system.
For parts purchases, knowing your vehicle’s year, make, model, and VIN number ensures you get exactly the right components. Our parts center staff can also look this information up if you are not sure.
Exploring Our Sales Showroom
When you arrive at our sales department, you will immediately notice the difference between Galpin Ford and typical dealerships. Our showroom features the latest Ford models in a spacious, well-lit environment where you can explore vehicles without feeling crowded or pressured.
Our sales consultants are here to help, not to push you into a purchase you are not ready for. Feel free to browse our new vehicle inventory at your own pace, sit in different models, and ask questions about features, pricing, and availability. We encourage test drives because we know that experiencing a vehicle on the road is the best way to determine if it is right for you.
Beyond our showroom, our outdoor lot contains over 1,300 vehicles, including new Ford trucks, SUVs, cars, and specialty vehicles like Shelby performance models and custom trucks. Our sales team can help you navigate this extensive inventory and locate specific models or configurations you are interested in.
If you are shopping for a pre-owned vehicle, our used car center features hundreds of quality vehicles, many of which qualify for our certified pre-owned program. Every used vehicle undergoes a thorough inspection, and we provide vehicle history reports so you can buy with confidence.
Visiting Our Service Department
Our service department operates separately from sales, with its own entrance and customer reception area. When you arrive for service, check in with one of our service advisors who will document your vehicle’s needs, discuss any concerns you have, and provide an estimate for the work to be performed.
If you have scheduled an appointment through our online service scheduler, the check-in process is even faster because we will already have your information and can get your vehicle into a service bay quickly. Walk-in customers are always welcome, though appointment holders receive priority during busy periods.
While your vehicle is being serviced, you have several options. Our comfortable customer lounge offers complimentary WiFi, charging stations, television, and refreshments. You can also visit our on-site Starbucks for coffee and snacks, or enjoy a full meal at the Horseless Carriage restaurant.
For routine maintenance through Quick Lane, most services are completed in an hour or less, making it easy to wait for your vehicle. For longer repairs, we offer loaner vehicles, shuttle service, or can arrange for ride-sharing to get you where you need to go.
Our service advisors will keep you informed throughout the process, contacting you if they discover any additional issues that need attention and providing updates on when your vehicle will be ready. We believe in transparent communication and will never perform work without your approval.
Making the Most of Our Amenities
One of the unique aspects of visiting Galpin Ford is the range of amenities we offer that go far beyond what you will find at typical dealerships. These features are designed to make your visit comfortable, convenient, and even enjoyable.
Our on-site Starbucks serves all your favorite coffee drinks, teas, and snacks. Whether you are waiting for service or taking a break from vehicle shopping, it is a convenient place to recharge. The Horseless Carriage restaurant offers full breakfast and lunch menus in a unique setting filled with automotive memorabilia and classic car displays.
If you are interested in custom vehicle builds or performance upgrades, ask about Galpin Auto Sports, our in-house customization division that has created some of the most famous custom vehicles in the world. While not every customer needs custom work, it is fascinating to see what is possible when you combine automotive expertise with creative vision.
For commercial customers, we have a dedicated commercial vehicle department that specializes in fleet sales, upfitting, and ongoing fleet maintenance. If you are shopping for work trucks or commercial vans, our commercial team can help you configure vehicles to meet your specific business needs.
Frequently Asked Questions
What are Galpin Ford’s hours of operation?
Our sales department is open seven days a week, and our service department operates Monday through Saturday with extended hours to accommodate your schedule. Visit our hours and directions page for specific times and holiday schedules.
Do I need an appointment to visit Galpin Ford?
No appointment is necessary to browse our inventory or speak with a sales consultant. However, scheduling a test drive in advance ensures the specific vehicle you want to drive is available and ready. For service, appointments are recommended but not required for Quick Lane services.
How long does a typical service appointment take?
Routine maintenance like oil changes typically takes 30 to 60 minutes. More extensive repairs can take several hours or may require leaving your vehicle for the day. Your service advisor will provide a time estimate when you check in.
Can I get a vehicle appraisal without buying a car?
Yes, we are always interested in purchasing quality used vehicles for our inventory. You can get a trade-in quote online or visit us in person for an appraisal, even if you are not purchasing a vehicle from us.
What should I do if I need service while visiting from out of town?
Our service department can handle urgent repairs for travelers passing through the area. Contact our service department at 888-819-7601, and we will do our best to accommodate your needs and get you back on the road quickly.
